Trouble importing phonebook
 

My daughter bought a 2013 Outlander Sport about 4 months ago. At that time, the salesman set up her iPhone with the car. A couple of days ago she upgraded the iPhone and attempted to hook it up. She got the phone paired up ok Bluetooth-wise but ran into difficulty with the phone book. I've been with her and we've gone through the importing process several times. The phonebook gets imported, supposedly, but when we try to use it we are told that it's empty. What's the deal? I've been surfing with web for several hours and have come up empty. Any ideas?