Just a quick heads up for everyone who has the bumper to bumper 5 year 60k mile warranty plan.

I had an interesting conversation with mits corporate today regarding this warranty plan. This came up because I was calling in have the the rear entertainment system to mmc cable run under warranty since I purchased my car with both only to be informed even though I purchased the bump to bumper coverage that my warranty plan had been flagged as voided during a service check up about 8 months back because I had installed a 3rd party air filter into my car that resulted in the computer recording a higher horse power level recorded by the car computer system that was in excess of the factory horse power.

ANY MODIFICATION MADE TO YOUR CAR WILL VOID YOUR WARRANTY PLAN ALL TOGETHER.

It does not matter if you use OEM parts or not. If the modification is not listed in the service records at Mits as being performed by an authorized service center your warranty is considered void.

Things this includes according to mits corp is the addition, removal or modification or any item to the car that is not performed at a authorized service location using OEM parts the following where specific examples given to me.
[ul][*] Addition of cross bars on the roof of any outlander that is not a 2008 with factory installed cross bars.[*] Replacement of tires at any location not authorized as a Mits service center.[*] Any modifications hardware or software to the MMC (including self installs of the CDDB update)[*] Replacement of brake pads with non-oem brake pads *that are sold for your car*[*] Addition of items such as OEM wind deflectors that are not installed by a service center
[/ul]

In other words just a word of warning that if you are doing modifications to your car make 100% you do them right to an extent that is not noticeable by a service shop that it was done at home. The use of any parts not available in the United States on the version of outlander you have will immediately void any warranty you have on the car.

Granted now that the 2k I spent on my bumper to bumper coverage is already in the crapper I no longer have to be concerned about voiding my warranty. Granted I of course will be filling a complaint with Mits to get my warranty back enabled cause there terms for voiding it is absolutely insane.

 

I can understand Mitsu's concern on some modifications, but voiding the warranty becausethe
horsepower went up with the air filter you installed iswrong. I'm betting if every timewe took our outtie in to the dealer for an oil change they checked the horsepower it would vary somewhat each time. There are a lot of variables that can affect horsepower including something as simple as the humidity in the air that day.Anybody who's watched NASCAR, or other types of racing knows this. agree you should contact the Mitsu regional or national office and demand that you get your warranty back.

 

You got me concerned, does taking your car for an oil change to a different (none Mitsu dealer, Nissan dealer was in my case) voids your warranty too?or replacing interior lights with LED ones? or adding mud guards?

 

Mitsu uses the wording "authorized service center" and "using authorized Mtsubishi parts" in the US warranty manual. As long as the people who worked on your car were ASE certified, and they used Mitsubishi approved parts, it would be very difficult for Mitsu to claim the warranty is voided. For those of you on this board who do not live in the US, ASE is a US national certification program for auto mechanics and is widely recognized as a way to show competence of a mechanic.

 

By letter of the warranty it sounds like all the above would be able to be considered as warranty voiders. An oil change often includes the air filer being replaced, interior LEDs clearly are not mits OEM and mud guards installed even if OEM if not installed by a mits service location would be considered a modification by a non-mits repair location.

I think the real thing here is to be careful when your doing mods if you have a warranty on your car and take care to ensure that you do them properly.

Personally Im not going to not do adjustments to a car I purchased just because someone tells me I cant. Its my dang car, and the way i drive the 60k miles will be gone with in another 6 months.

 

What happens if you buy parts from a dealer, keeping your receipts but installing yourself? My dealer told me to keep all receipts to show in case something goes sour... They wouldn't object me doing installs/maintenance myself,particularly oil/filter changes and such.
BTW, what air filter did you install in yours, Avery?

 

I installed a K&N Air filter 3 months ago, I was not told anything when I had my service done 2 weeks ago. I know K&N in particular has a customer information service. Helpful info.


http://www.knfilters.com/warrantyletter.htm


kb

 

[:@]That's BS...

I'll have to call my dealership and work **** out then...

 

You said that you paid 2k for the warranty? So this is not the base warranty that comes with the car?

 

no you can purchase additional coverage at the time of purchase direct from mits