Mitsubishi Outlander The new crossover from Mitsubishi, mixing the usefulness of an SUV with the size and convenience of a sport wagon.

Finally some good news

Old Mar 1, 2007 | 08:19 PM
  #1  
soundcolor's Avatar
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Default Finally some good news

As I have chonicled here about all the problems I have recently had with my new 07 xls, Not really with the truck but more so with the original dealer,
I thought that since resolution has been found, I would post, and let everyone know how it turned out.

1. James Corlew Mitsubishi in Clarksville Tennessee towed my truck to their location, and fixed the remaining issues (clunking noise in the front end, passenger side rear lower reflector not even attached, rear lower valence not attatched, bumber paint not matching, blah blah blah)
2. G.T. the service manager, personally went over my truck from head to toe, and along with his top tech, they inspected each and everything that moved, opened, closed, or was stationary on the truck. They fixed what needed to be fixed, and even pulled parts off of one of their new outlanders since they didnt have some of the clips they needed.
3. Work done to perfection. Good job guys, and thanks for the hard work.
4. MMA called me back, and took care of the stupid rental car company that was trying to charge me for keys, fuel, and an extra days rental cause the original dealer lost the only set of keys they had.
5. I am pretty happy about the work, and G.T. and the rest of the crew at James Corlew did a phenominal job, and can gladly have my buisness in the future.

In the end, it helps that MMA and James Corlew Mitusbishi went out of their way to help me. Thats customer service.
 
Old Mar 1, 2007 | 08:54 PM
  #2  
srt8 06's Avatar
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Default RE: Finally some good news

So far it sounds like MMA is really trying to take care of any problems asap, we are taking our xls in for the front end clunk, the only problem was it took 3 weeks to get the parts.Will let everyone know how the service turns out.
 
Old Mar 2, 2007 | 09:11 PM
  #3  
soundcolor's Avatar
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Default RE: Finally some good news

yeah, the parts were back-ordered for me, but I had so many other problems that mitsu went ahead and overnighted the parts for the dealer so they could try to fix an angry customer
 
Old Mar 2, 2007 | 09:59 PM
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Default RE: Finally some good news

Glad to hear they're taking care of you.
 
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