Splash shield TSB TSB-09-42A-012
#11
I haven't taken anything out on anyone
My Outlander is still under warranty (only 2+ years old)
And OEM part is broken that shouldn't have broken.
Am I entitled to receive a free replacement?
My Outlander is still under warranty (only 2+ years old)
And OEM part is broken that shouldn't have broken.
Am I entitled to receive a free replacement?
#12
Looking at things in an objective point of view:
1. Ruski's outie is under warranty--therefore, any defective part within this period should be addressed.
2. The stink he needs to make is with mitsu corporate and the dealer simply because--you need both to remedy the situation--If the service manager was as helpful as mine was--ruski would not go through this frustration. Mitsu corporate will be approving the shield replacement as what happened to my vehicle.
Mitsu corporate specifically told me this over the phone:
Has your dealer helped to your satisfaction? If not, then call us and we'll see how we can help you resolve your problem. So when I spoke to the dealer I told them I had spoken with corporate and was given a case number. I then told the service manager that if I had a problem to call corporate back so they can see what could be done to help me.
3. This is not a choice on who to help. If my car was fixed under warranty--there's no reason for ruski not to get the same relief. Ruski is paying for his car just like I have and deserves the same quality of service as any other paying mitsu vehicle owner.
Sometimes, the service department just needs a little nudge in the right direction. And no, the service manager was not chewed up in any way. We're actually pretty cool with each other.
1. Ruski's outie is under warranty--therefore, any defective part within this period should be addressed.
2. The stink he needs to make is with mitsu corporate and the dealer simply because--you need both to remedy the situation--If the service manager was as helpful as mine was--ruski would not go through this frustration. Mitsu corporate will be approving the shield replacement as what happened to my vehicle.
Mitsu corporate specifically told me this over the phone:
Has your dealer helped to your satisfaction? If not, then call us and we'll see how we can help you resolve your problem. So when I spoke to the dealer I told them I had spoken with corporate and was given a case number. I then told the service manager that if I had a problem to call corporate back so they can see what could be done to help me.
3. This is not a choice on who to help. If my car was fixed under warranty--there's no reason for ruski not to get the same relief. Ruski is paying for his car just like I have and deserves the same quality of service as any other paying mitsu vehicle owner.
Sometimes, the service department just needs a little nudge in the right direction. And no, the service manager was not chewed up in any way. We're actually pretty cool with each other.
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alim
Mitsubishi Outlander
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09-04-2014 08:02 PM