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$550 30k Mile Service Rip-off at Gillman Mitsubishi !!

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  #21  
Old 09-14-2009, 12:28 PM
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I searched around for 30k maintenance price and it looks like 500 sounds about right. Out of curiousity I called my dealership and they said $400 + tax for regular 30k. Yes, you can do it cheaper by either doing things yourself or taking to mechanic Joe, but dealership's have overhead costs that's why any service costs an arm and a leg and listen to my advice in my first post.
 

Last edited by klas; 09-14-2009 at 12:32 PM.
  #22  
Old 09-14-2009, 12:59 PM
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Default Lesson learned

I'm glad that I ran across this thread. I know it sucks to have to pay so much for the 30k service, but it will go a long way having that service done by the dealer if you have any drivetrain/warranty issues. My outie is an investment, and I plan on doing things right (even though an oil change is 45.oo in Oahu, not like Littlerock where it was 21.00). 550.oo is not bad considering the prices of oils/lubes, waste fees and labor. Just make sure they did EVERYTHING stated in the work order that they did to make sure you did not get ripped off or charged for something they did not do. Chalk it up to a lesson learned, I would. Now, to set aside some money for my Outie's 30k service.

Rob
 
  #23  
Old 09-17-2009, 10:19 PM
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Buckmaster,
I have some info for you that hopefully will put you at ease.
First off, I too am about to get my 07 Outi xls 2WD serviced and recalled reading this thread a few days ago, reason is I have an issue with mine (see my recent post) and I too am at the 30k mile service and the Maintenance alert appears at startup. So after reading your post here I was starting to worry if I would get stung too as I have no faith at all with the Mitsu dealers around here. So I called up the local dealer here who I went to last time and was distinctly unimpressed with them, but since the next nearest dealer is 35+ miles away compared to 5miles I felt it would just make things easier to go back. The first thing I said was I have an 07 Outlander xls and he replied "The CVT!" I said No, and he insisted it was a CVT. I again insisted it was not and said v6 MIVEC, its NOT a CVT sir. So he kept quiet and then looked at his system and guess what his quote was??? $529 + tax. My guess is that'll round nicely up to $550. Just like yours. SO, as I had read up on this post I said to him, No I dont want a Severe maintenance I only need a regular and he BS'd me and said that at 30k it was due a severe service.
Anyway, I asked him what it entailed and he spewed out a few things so I wrote the jist of them down and relented and said book me in. I also mentioned the problem I have about the acceleration hesistating and asked if there were any recall notices and he said no, so I asked if they could check it and adjust/reprogram any computers which they said they'd look at. Call ended.
I then went to Mitsubishi's corp website and decided to see what info they had on scheduled maintenances and found this http://www.mitsubishicars.com/MMNA/j...ers/service.do in there you'll see 2 links - for regular and severe maintenance and they both detail what the service will do.
At the bottom of each of those 2 links you'll see the following;

If you experience any of the following, the Severe Maintenance schedule is for you. If not, follow the Regular Maintenance schedule.

50% of driving is done in heavy city traffic during hot weather.
Extensive idling and/or low speed operations (stop-and-go traffic).
Extended use of brakes while driving (stop-and-go traffic).
Repeated short trips with engine not fully warmed up, especially in freezing temperatures.
Dusty, rough, muddy, sandy, or salt-spread roads.
Vehicle is used for towing.

Now, I live outside of LA so although I do not have major hours of city drving I do sit in traffic in hot weather AND I do have a fair bit of stop and go on the brakes.
Admittedly, I am loathe to pay $550 for a maintenance but on the other hand IF these f**kers fix my acceleration problem and do everything on the list (I've printed it out and intend to check it against the itemised bill before and after they service it) then I'll be happy to have parted with my $550!!

Sorry you were upset with Manybrews' views but since others also are in the same boat as you hopefully it'll be of comfort that we would be willing to pay that amount considering its being done by the Mitsu dealership and it will give you some peace of mind that IF something does go wrong you can take it back to the dealership... Again, $550 is a lot but since its a good product (in my opinion) the money is worth paying to keep the car running as optimally and correctly as the maufacturer recommends.

Hope that helps
(P.S I will write up how the service went if that helps)
 
  #24  
Old 09-18-2009, 09:33 AM
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Default Not a recall

If you asked the service guy (most of whom seem to be ex-con fraudmen) about recalls, he's right, there are none. The Hesitation is a TSB, technical service bulletin. Check out the thread below. If yours has been done, there has to be a sticker under the hood to show the revision levels as this effects EPA and smog ratings of the vehicle. Print out the pictures and bring them with you...it helps.

https://mitsubishiforum.com/forum/sh...ad.php?t=33732
 

Last edited by tcp; 09-18-2009 at 09:40 AM. Reason: added link
  #25  
Old 10-12-2009, 12:22 PM
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Well I guess I have something to look forward to then when my 30k comes up. Even though im in San Antonio also I wont be going to Gillman as Westloop has always taken good care of me as this is my 2nd outlander.
 
  #26  
Old 10-12-2009, 04:59 PM
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I am sure that $550 is pretty expensive. New Outlander is using a CVT transmission, no matter it is 4 or 6 cylinders. One little suggestion. Whenever before you guys agree on any service, ask them to give you an estimate so that you can have a chance to decide if you want the service base on the estimate.
If I know what is 30k Service included, I will list those service and request an estimate so that I can make sure that I did not overpay it.
Anyway, my car has 14000 miles until 30k, a long way to go, and I even havn't had my 15k service yet due to good maintenance of my car. I guess you have paid the price for a really good lesson. Do a little research before get your car for service will also minimize the chance of being cheated for money.
 
  #27  
Old 10-15-2009, 12:29 PM
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6 cylinder is not CVT
 
  #28  
Old 10-15-2009, 10:51 PM
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dealers are fun. In WA they want around 560+tax for 30K miles service

When we set down to create an estimate, service specialist could not refer me to any document, manual or whatsovever to explain why they recommend to replace transmission oil & differentials fluids for over $200. The same goes for replacing antifreeze for one year old car for over $100.

This is just an example how dealer may interpret "inspect coolant level and condition" from a manual/maintenance plan.
 
  #29  
Old 10-16-2009, 11:49 AM
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the owners manual clearly states to change all fluids at 30k.
 
  #30  
Old 10-16-2009, 07:39 PM
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Originally Posted by ark_royal
New Outlander is using a CVT transmission, no matter it is 4 or 6 cylinders.
Ahhh, whoops. NO they dont, just the 4 cyl have CVT. ALL 07-09 V6 have 6 speed auto.

The average price for dealership tranny flushes is $150-170. Otherwise they are probably over charging you.

With the purchase of my outtie I got a "coupon book". One of them was a free coolant inspection. I just moved and before my 800 mi trip I did this at 35k miles. They did it and said everything looks good with the coolant. And Colorado is a "severe maintanence schedule". So if your dealer is saying coolant is needing done at 30k or before, wow. Go some where else.
 


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