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Wagner OEX brake pads

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  #1  
Old 04-11-2018, 01:16 PM
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Default Wagner OEX brake pads

Last year < 12months ago I did the front rotors and pads on my Outlander. Raybestos rotors & Wagner OEX pads.

Now - backing out of the driveway under braking is a screech show & last week I had my oil change and had the dealership look at the noise to make sure I didn't have a seized caliper. They said the noise is the nature of aftermarket brakes, but the troubling issue is the report of 5mm thickness remaining.

That seems crazy for a set of pads < 1 year old?

OEX spec read 15.5 mm thickness new & the ad boasts 2X longer wear. 5mm remaining after < 1 year is troubling?

Thoughts? Anyone with similar experience?
 
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Old 04-11-2018, 09:09 PM
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It depends how much mileage you have put on those Rotors and pads within the 1 year. May be a good idea to replace the brake pads.
 
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Old 04-11-2018, 10:01 PM
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My avg daily work commute is 12km round trip.

Iíve probably put less than 15,000 km on the rotors and pads.

 
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Old 04-11-2018, 10:25 PM
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I just installed Wagner Rotors and Oex pads front and back. Hope they last a long time. I got this warranty information off of Rock auto "WAGNER Warranty Information:
24 month/24,000 mile - OEX, ThermoQuiet & Severe Duty Pads (Except Commercial Vehicles)
12 month/12,000 mile - All Other Brake Products(Except Commercial Vehicles)
60 days - Lighting Products & All Brake Products for Commercial Vehicles"
 
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Old 04-11-2018, 10:42 PM
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Iíve submitted an email/complaint to the Wagner web site with the details of my experience.
 
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Old 04-12-2018, 12:11 AM
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Originally Posted by Outlander-RY View Post
Iíve submitted an email/complaint to the Wagner web site with the details of my experience.
Cool please keep us updated on the results!
 
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Old 04-16-2018, 12:40 AM
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Originally Posted by Outlander-RY View Post
Iíve submitted an email/complaint to the Wagner web site with the details of my experience.
What did Wagner reply with?
 
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Old 04-16-2018, 05:36 AM
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There is obviously a drag happening on the pads...to have a set wear down to 5mm in less than a year?/...no way//....not even a Taxi would wear them out that fast..IMHO. It sounds pretty strange...unless they are defective in some way...let us know what the results are. Best of Luck
 
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Old 04-16-2018, 06:22 AM
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No reply yet. I have filed a complaint on the Wagner web site. I may reach out to a local brake shop that sells Wagner to inspect my brakes and inquire about how they handle warranty claims through Wagner.

Stay tuned
 
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Old 05-01-2018, 07:10 PM
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Well no reply after multiple attempts to contact Wagner.

Rock Auto will replace them, but I need to send back the old pads for inspection.

i contacted a local shop that supplies Wagner to get some advice and ended up going in for a brake inspection. Apparently the front pads are not at 5mm. They are at 7mm and they said there was no need to relocate the pads at this time. A bit different story vs the local Mitsubishi dealer..

So it looks like I will continue driving with current set up & possibly look for another place to service my Outlander
 
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